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  • How can I pay safely?

Please contact EcVendor for detailed info, you can purchase items by your credit/debit card. Just go to You don’t have to sign up for a Paypal account and you can use it for debit/credit card transactions as well.For customized orders, we usually accept bank transfer payment.Any question, please contact our

  • How much does shipping cost?

It depends! Yes, we even offer free shipping on all international orders!


  • Where does this store ship from?

We ship from our warehouse in HK, China via Registered Mail Post,Singapore Post/ePacket Internation Shipping or commercial shipping methods, which is faster and safer than other post companies.


  • When will my order be shipped?

For customized Orders that are processed within one month and shipped within 3 days, includes weekend or holiday.


  • How long is the shipping time?

The package usually arrives after 12-30 days, but can takes up to 35 days due to high demand in sales season.

  • Is there a faster shipping option for me?

Yes, you can choose to ship your order via DHL with an additional cost of $25. Shipping time can take 4 to 7 business days. However, please allow 3 to 5 days for us to process your order before shipment.


  • How can I customize my wood watch? 

Please contact our service for more details.


  • How to redeem a discount code?

On your cart page, you can enter your code and and click “Apply Discount Code”.


  • Are EcVendor wooden watches water-resistant?

Our wood watches has a water resistance of 3AT. It means that it can only withstand accidental wetting and cannot be submerged in water nor apply any water pressure. Just for sure, don't bring it to go swimming or diving.


  • Is there any warranty?

If your wood watch got any problem within 12 months of receiving it due to quality issues, we can either replace it with a new one or issue you coupons. However, if your watch is a personalized one, meaning we have engraved a message on your watch, we may replace it but without any engraving this time. In addition, we will send the replacement watch in a paper gift box ..


  • How do I contact the store?

You may send us an email at

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